Phosters is now part of Cambridge Maintenance Services Ltd

“The response from CMSL’s Helpdesk and Out of Hours Helpdesk during a recent out of hours callout was excellent. Communication throughout the incident was clear, updates were consistent, and the team remained responsive from start to finish.

The support we received gave us complete confidence throughout the process.”

CMSL provide quick, proactive support that feels like an extension of our own team. Since the contract changeover we have had consistent communication, confident guidance during urgent incidents, and dependable cover when it mattered. The service is responsive, practical, and shows real care for the building and its occupiers. CMSL have built strong relationships on site and their reliability gives us peace of mind. 

“CMSL acted quickly and took full ownership of the issue from the outset. The team coordinated the right support, kept everything moving, and ensured the works were delivered smoothly with minimal disruption. A job well done, and I appreciate the professionalism throughout.”

“We recently faced a challenging situation at our Torquay site, and CMSL delivered outstanding support. From the moment they became involved, the team took full ownership, coordinated the required works, and ensured everything ran smoothly on site.

The issue was resolved efficiently, disruption was kept to a minimum, and communication throughout was clear and reassuring. Exactly what you want from a facilities partner when it counts.”

“CMSL couldn’t have handled it better. The Helpdesk and Out of Hours Helpdesk were quick to respond during a recent out of hours callout, and the reactive communication since has been clear, professional, and consistent.”

Cambridge Maintenance have been with us for some time now and I’m very impressed with how professional and helpful both their engineers and Helpdesk team are. Mark Woolhouse, our site engineer, is one of the most professional, helpful, and nicest people I have ever worked with. He always ensures everyone is happy and follows up thoroughly on any issues. Mark is a great asset to the company. The Helpdesk Advisors are equally outstanding—always available, professional, and willing to help explain things further when needed. Melissa, in particular, has been brilliant, always happy to help and quick to resolve any concerns. I cannot thank the CMSL team enough.

“CMSL have been an outstanding partner to work with. The team are consistently professional, friendly, and highly skilled, which makes every project smooth and efficient. What stands out is the proactive approach. CMSL regularly bring forward practical suggestions around sustainability and cost savings, helping us future proof operations while staying budget conscious. Integrity, clear communication, and reliable delivery throughout.”

I can highly recommend Cambridge Maintenance Services from my experience working with them at 55 Bishopsgate. We had a three-man static team along with various subcontractors, and I also used their mobile services at Eldon House and 4 Moorgate. 

Their engineering advice is solid and reliable, and you can tell that the account managers have hands-on experience, which really supports the site teams. They are quick to respond to reactive issues and have never missed a KPI at my managed building. 

Cambridge Maintenance Services also has a large pool of specialist subcontractors. They were able to select the right contractors to suit the tenant's needs, and they have excellent cover for annual leave and sickness. Paul Younan in particular has been helpful in identifying problem areas and offering solutions that provide real value, including advice on energy-saving devices. 

CMSL have been an outstanding partner to work with. The team are consistently professional, friendly, and highly skilled, which makes every project smooth and efficient. What stands out is the proactive approach. CMSL regularly bring forward practical suggestions around sustainability and cost savings, helping us future proof operations while staying budget conscious. Integrity, clear communication, and reliable delivery throughout.

It’s always a pleasure working with Carla and Maisie. Their response to a recent sprinkler issue was quick, practical, and professional. The CMSL engineer on site also offered to help without hesitation, which really reflects the team’s supportive and proactive approach. 

CMSL went above and beyond to resolve an issue for us quickly. The engineer was patient, professional, and even sourced a replacement part on the spot rather than waiting for delivery, ensuring minimal disruption. We are very grateful for the effort and the outstanding service provided.

We recently faced a challenging situation at our Torquay site, and CMSL delivered outstanding support. From the moment they became involved, the team took full ownership, coordinated the required works, and ensured everything ran smoothly on site. The issue was resolved efficiently, disruption was kept to a minimum, and communication throughout was clear and reassuring. Exactly what you want from a facilities partner when it counts.

“Super-efficient and a pleasure to deal with. The planned maintenance was completed thoroughly, and the additional work was handled quickly and properly.

Having experienced patchy service in the past, this was a breath of fresh air. The team takes pride in its work and fixes things properly, first time around.”

CMSL couldn’t have handled it better. The Helpdesk and Out of Hours Helpdesk were quick to respond during a recent out of hours callout, and the reactive communication since has been clear, professional, and consistent.

Your professionalism, attention to detail and dedication have been exemplary and don’t go unnoticed. Whenever we’ve called upon CMSL the service has been exceptional, with a real sense of care for the asset. It’s rare to see this level of service and commitment these days and we’re very grateful to be partnered with you and the company. Thank you for going above and beyond, it’s greatly appreciated.

“Although the contract remains in its early stages, the Cambridge Maintenance Services team has already made a significant positive impact across Touchwood.

From day one, they have approached every challenge with professionalism, energy and a genuine commitment to raising standards. They have worked collaboratively with our site team to resolve complex issues, strengthen relationships and drive positive change.

Their focus on compliance has been particularly impressive. Through thorough audits and detailed reviews, they have identified areas for improvement and put practical strategies in place to strengthen compliance and address recurring issues. Their structured and proactive approach gives us confidence that these improvements will continue as the contract develops.

The team has also shown strong leadership in managing subcontractor performance, setting clear expectations and driving accountability to ensure high standards of service delivery. They have consistently looked beyond their contractual responsibilities, identifying efficiencies and cost saving opportunities that add real value to our operation.

A special mention must go to the CMSL team leading the contract in the Midlands, whose commitment and support have been exceptional. Their responsiveness, practical approach and willingness to go above and beyond have played a key role in building a positive and productive partnership.

While there is still plenty of work ahead, the foundations already established give us great confidence in the future of this partnership. I would have no hesitation in recommending Cambridge Maintenance Services.”

Since starting my new role at Crossgates in January, I’ve been hugely impressed with the support received from CMSL. Sarah Hodgson, in particular, has been an incredible help—always professional, approachable, and quick to provide the information and assistance I need when booking jobs. Her support has made a real difference for both myself and Ian at Crossgates. A huge thank you to Sarah and the CMSL team.