Health and safety
Protecting people. Safeguarding places. Proving it with accredited standards
Our approach
At Cambridge Maintenance Services Limited, safety is how we work. Every task begins with risk awareness, clear controls and trained people who know their sites. We plan to SFG20 and statutory requirements, complete point-of-work checks, and record the evidence that shows what was done. Our goal is simple: fewer incidents, cleaner audits and confidence that everyone goes home safe. That’s how we protect our people, your assets and the communities around them.
Paul Gerring
Health and Safety Manager
“Health and safety at CMSL is driven from the very top, feeding through every part of the company. From day-one induction to ongoing training, support and open communication, we work hard to build and maintain a positive safety culture our people and clients can trust” – Paul Gerring, Health And Safety Manager
Accreditations
click to see the documentation
We review and align our policies to ISO standards, update them annually and link them directly to how we plan, deliver and audit every job.
Recent case studies
What our clients say
Since starting my new role at Crossgates in January, I’ve been hugely impressed with the support received from CMSL. Sarah Hodgson, in particular, has been an incredible help—always professional, approachable, and quick to provide the information and assistance I need when booking jobs. Her support has made a real difference for both myself and Ian at Crossgates. A huge thank you to Sarah and the CMSL team.
“CMSL are always professional, responsive, and particularly helpful. The helpdesk support is brilliant.”
CMSL have been an outstanding partner to work with. The team are consistently professional, friendly, and highly skilled, which makes every project smooth and efficient. What stands out is the proactive approach. CMSL regularly bring forward practical suggestions around sustainability and cost savings, helping us future proof operations while staying budget conscious. Integrity, clear communication, and reliable delivery throughout.
“We recently faced a challenging situation at our Torquay site, and CMSL delivered outstanding support. From the moment they became involved, the team took full ownership, coordinated the required works, and ensured everything ran smoothly on site.
The issue was resolved efficiently, disruption was kept to a minimum, and communication throughout was clear and reassuring. Exactly what you want from a facilities partner when it counts.”
It’s always a pleasure working with Carla and Maisie. Their response to a recent sprinkler issue was quick, practical, and professional. The CMSL engineer on site also offered to help without hesitation, which really reflects the team’s supportive and proactive approach.
“CMSL couldn’t have handled it better. The Helpdesk and Out of Hours Helpdesk were quick to respond during a recent out of hours callout, and the reactive communication since has been clear, professional, and consistent.”
We recently faced a challenging situation at our Torquay site, and CMSL delivered outstanding support. From the moment they became involved, the team took full ownership, coordinated the required works, and ensured everything ran smoothly on site. The issue was resolved efficiently, disruption was kept to a minimum, and communication throughout was clear and reassuring. Exactly what you want from a facilities partner when it counts.
“CMSL acted quickly and took full ownership of the issue from the outset. The team coordinated the right support, kept everything moving, and ensured the works were delivered smoothly with minimal disruption. A job well done, and I appreciate the professionalism throughout.”
Cambridge Maintenance have been with us for some time now and I’m very impressed with how professional and helpful both their engineers and Helpdesk team are. Mark Woolhouse, our site engineer, is one of the most professional, helpful, and nicest people I have ever worked with. He always ensures everyone is happy and follows up thoroughly on any issues. Mark is a great asset to the company. The Helpdesk Advisors are equally outstanding—always available, professional, and willing to help explain things further when needed. Melissa, in particular, has been brilliant, always happy to help and quick to resolve any concerns. I cannot thank the CMSL team enough.
CMSL went above and beyond to resolve an issue for us quickly. The engineer was patient, professional, and even sourced a replacement part on the spot rather than waiting for delivery, ensuring minimal disruption. We are very grateful for the effort and the outstanding service provided.
“CMSL have been an outstanding partner to work with. The team are consistently professional, friendly, and highly skilled, which makes every project smooth and efficient. What stands out is the proactive approach. CMSL regularly bring forward practical suggestions around sustainability and cost savings, helping us future proof operations while staying budget conscious. Integrity, clear communication, and reliable delivery throughout.”
CMSL provide quick, proactive support that feels like an extension of our own team. Since the contract changeover we have had consistent communication, confident guidance during urgent incidents, and dependable cover when it mattered. The service is responsive, practical, and shows real care for the building and its occupiers. CMSL have built strong relationships on site and their reliability gives us peace of mind.
Your professionalism, attention to detail and dedication have been exemplary and don’t go unnoticed. Whenever we’ve called upon CMSL the service has been exceptional, with a real sense of care for the asset. It’s rare to see this level of service and commitment these days and we’re very grateful to be partnered with you and the company. Thank you for going above and beyond, it’s greatly appreciated.
I can highly recommend Cambridge Maintenance Services from my experience working with them at 55 Bishopsgate. We had a three-man static team along with various subcontractors, and I also used their mobile services at Eldon House and 4 Moorgate.Their engineering advice is solid and reliable, and you can tell that the account managers have hands-on experience, which really supports the site teams. They are quick to respond to reactive issues and have never missed a KPI at my managed building.
Cambridge Maintenance Services also has a large pool of specialist subcontractors. They were able to select the right contractors to suit the tenant's needs, and they have excellent cover for annual leave and sickness. Paul Younan in particular has been helpful in identifying problem areas and offering solutions that provide real value, including advice on energy-saving devices.
CMSL couldn’t have handled it better. The Helpdesk and Out of Hours Helpdesk were quick to respond during a recent out of hours callout, and the reactive communication since has been clear, professional, and consistent.
