Performance through proactive maintenance

Services provided: 

• Mechanical and HVAC systems, including heating, ventilation, cooling and air conditioning
• Electrical and lighting systems, including LV/HV distribution, emergency lighting, LED upgrades and portable appliance testing
• Life safety systems, including fire systems, sprinklers, CCTV and lightning protection
• Water and drainage compliance, including ACOP L8 and drainage services
• Control and monitoring systems, including BMS
• Working-at-height safety, including height safety systems

Background

The St Nicholas Centre is a well-established shopping destination, opened in 1992 and home to three main retail levels plus five additional levels for its anchor store, Debenhams. CMS was awarded a three-year contract covering planned preventative maintenance, reactive works and minor modifications across the site’s mechanical and electrical services. As part of the mobilisation, three resident engineers transferred to CMS under TUPE, ensuring continuity and existing site knowledge.

Actions

• Delivered full M&E maintenance, statutory compliance and auditing across all critical systems, including HVAC, BMS, fire safety and electrical distribution.
• Introduced energy-saving improvements by upgrading existing lighting to LED, reducing energy wastage and supporting the centre’s sustainability goals.
• Ensured full compliance with SFG20 and ACOP L8 requirements, alongside portable appliance testing, height safety controls and ongoing performance monitoring.

Outcomes

• Improved energy efficiency and reduced operational costs through targeted LED lighting upgrades.
• Maintained reliable service delivery and consistent statutory compliance across all plant and systems.
• Successfully integrated TUPE-transferred engineers into the CMS team, strengthening on-site expertise and continuity.