Founded over 30 years ago on the Cambridge Science Park to manage facilities for some of the UK’s most innovative companies, CMS now innovate and use technology to reduce our clients’ costs, drive sustainability and deliver an open-book, proactive ‘smart maintenance’ service.
For example, CMS is pioneering the use of 4D Monitoring, the award-winning building monitoring solution that enables us to drive energy savings throughout the buildings we maintain.
To date, we have achieved 15% energy savings across the portfolios we maintain.
We’re not just in ‘Cambridge’. We cover the whole of the UK. Our engineering resource is strategically spread across the country. Alongside our head office, we have 7 regional hubs, which manage engineering teams serving the North, Midlands, East Anglia, London, South, South West and Wales.
This also means that the CMS engineers working on your sites are based locally, which minimises our fleet’s carbon footprint, expedites our response times and allows us to spend more hours on site getting to know your buildings, staff, and occupiers.
At CMS, we operate our own 24/7 in-house helpdesk. This ensures our staff become familiar with client sites, aiding quicker resolution of maintenance issues.
The helpdesk team allocate and progress works, including planned maintenance and compliance critical tasks; drive and complete the communication audit trail on each job; and is responsible for communicating daily with engineers, subcontractors and clients.
As part of your CMS contract, we include a Work Order Management system (WOM), a market-leading, cloud-based FM solution used by most of the UK’s largest managing agents and their suppliers.
The WOM gives you the reassurance that compliance across your portfolio is undertaken and completed on time.
With this system, you can track the progress of live reactive maintenance jobs, review the PPM schedule, access historical data on all helpdesk activities, measure CMS’ performance against service level agreements and view live audit trails to get a complete and accurate service history.
All of this is managed by our 24/7 helpdesk.
CMS has partnered with 4D Monitoring – the award-winning remote building monitoring solution – to develop our Watchman Monitoring service.
As part of our Watchman Monitoring service, CMS engineers retrofit 4D Monitoring sensors into the buildings we maintain to provide us with live HVAC and environment performance data. We then use our engineering experience to harness these insights and recommend asset operational improvements on an ongoing basis.
Our Watchman Monitoring service has one aim: to drive energy savings throughout your portfolio.