Founded over 30 years ago on the Cambridge Science Park to manage facilities for some of the UK’s most innovative companies, CMS now innovate and use technology to reduce our clients’ costs, drive sustainability and deliver an open-book, proactive ‘smart maintenance’ service.
We have a mix of retail, corporate, public sector and managing agent clients with sites across the UK.
Our use of technology has been recognised nationally.
For 3 years in a row, the London Stock Exchange Group has named CMS as one of the UK’s most innovative and dynamic companies.
As part of your Cambridge Maintenance contract, you will receive Elogbooks, the market-leading, Cloud-based FM solution now used by most of the UK’s largest managing agents and their suppliers.
Elogbooks is a “catch all” system that enables our clients to track the progress of live reactive maintenance jobs, review the PPM schedule, access historical data on all Helpdesk activities, measure CMS’ performance against service level agreements and view live audit trails to get a complete and accurate service history.
Intuitive and easy-to-use, the solution changes the way service supply chains are managed. It empowers CMS to use multiple local suppliers as if they were a single company, removing complexity and risk and providing a ‘single system view’ of all of your service delivery.
CMS is pioneering the use of Watchman Monitoring, an affordable remote building monitoring tool that enables our engineers to police energy policies and provide an enhanced, proactive service.
The solution retrofits easily into any building type, providing an easy universal window into the tenant environment and the operation of the energy-consuming plant.
With Watchman Monitoring, CMS can identify where energy wastage is occurring, spot equipment faults before they become critical and provide recommendations for ongoing asset runtime optimisation to drive sustainability initiatives.
At CMS, we operate our own 24/7 in-house Helpdesk. This ensures our staff become familiar with client sites, aiding quicker resolution of all maintenance issues.
The Helpdesk team allocate and chase works, including planned maintenance and compliance critical tasks; drive and complete the communication audit trail on each job; and is responsible for communicating daily with engineers, subcontractors and clients.
Our use of technology wouldn’t be worthwhile without the mechanical and electrical maintenance resources to back it up.
We pride ourselves on providing a nationwide service with a local approach. A dedicated local team is assigned to every contract, meaning CMS engineers spend less time on the road, and more time delivering round-the-cloud maintenance with rapid response times.
Our maintenance contracts are designed to meet your financial, functional and environmental objectives, without compromising safety, compliance or quality.