Support Desk Administrator

Cambridge Maintenance Services Ltd
Cambridge Maintenance, founded in 1985, is a privately owned and fiercely independent nationwide supplier of maintenance services. We serve corporate, public sector and managing agent clients, with sites from Aberdeen to Cornwall and Kent. Our clients rely on us to manage offices, commercial properties, retail sites, schools, universities, hospitals, hotels, laboratories, luxury residential units and historic listed buildings. Cambridge Maintenance is the UK’s most innovative maintenance services company working with the UK’s most innovative companies.

Job Description
You will be part of a team providing a central point of contact for our clients, engineers and department. The Support Desk is a fast paced department dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept.

Location
St Ives, Cambridgeshire

Key Responsibilities

  • Respond to phone calls, emails and electronic forms
  • Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
  • Logging all requests in the appropriate software, ensuring all relevant information is recorded. Requests are categorised accurately and prioritised in accordance with their agreed impact and urgency
  • Ensure that all owned requests are resolved
  • Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
  • Use effective communication to proactively manage customer expectations

Necessary Skills
Essential:

  • Proven ability to accurately follow procedures
  • Comfortable and professional on calls and emails
  • Adaptable and flexible to change
  • Ability to work under pressure with a can do attitude
  • Organised and able to multi task
  • Excellent time management
  • Work well as part of a team

Full-Time role

Apply with CV to hr@cmsl.co.uk