| Support Desk Services | Management Services | Maintenance Services | |
 |
 |
 |
|
Call handling & logging |
x | x | x |
| Web-enabled logbooks | x | x | x |
| Data collation and input | x | x | x |
| Certificate and documentation chasing | x | x | x |
| Electronic document scanning & uploading | x | x | x |
| Legislative compliance monitoring | x | x | x |
| Automatic/proactive chase calling | x | x | x |
| Monitoring & management of quotes | x | x | x |
| Contractor performance reports | x | x | x |
| Single point of contact for all contractor issues | x | x | |
| Reviewing contractor log sheets and reports | x | x | |
| Actioning remedial works | x | x | |
| Confirming legislative compliance | x | x | |
| Analysing contractor performance | x | x | |
| Planned and Reactive M&E maintenance service 24/7 | x | ||
| Dilapidation and condition reporting | x | ||
| Annual asset budgetary/analysis forecasts | x | ||
| Asset condition history | x | ||
| Detailed monthly service levels reports | x | ||
| Regular energy audits & BeMS controls checks | x | ||
| Structured engineering communications | x | ||
| Tried-and-tested mobilisation process | x |
